{"id":2393,"date":"2014-09-18T15:13:05","date_gmt":"2014-09-18T12:13:05","guid":{"rendered":"http:\/\/www.erdemyesiloglu.\u200bcom\/?page_id=2393"},"modified":"2014-09-18T15:13:05","modified_gmt":"2014-09-18T12:13:05","slug":"gizli-musteri-arastirmalari","status":"publish","type":"page","link":"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/?page_id=2393","title":{"rendered":"Gizli M\u00fc\u015fteri Ara\u015ft\u0131rmalar\u0131"},"content":{"rendered":"<p style=\"font-weight: 300;\">\u015eirket politika ve kalite hedefleri konusunda <strong style=\"font-weight: 600;\">bilgi sahibi olmayan<\/strong> veya <strong style=\"font-weight: 600;\">bilgilendirilmi\u015f<\/strong> ger\u00e7ek ya da potansiyel m\u00fc\u015fterilerin herhangi bir hizmet s\u00fcrecini ya\u015fay\u0131p \u00f6l\u00e7\u00fcmlemeleri ve deneyimlerini ayr\u0131nt\u0131l\u0131 ve tarafs\u0131z bir bi\u00e7imde rapor etmeleri eylemidir.<\/p>\n<p style=\"font-weight: 300;\">\n<p style=\"font-weight: 300;\">Neler \u00d6l\u00e7\u00fcl\u00fcr<\/p>\n<p style=\"font-weight: 300;\">-G\u00f6rsel De\u011ferlendirme (temizlik, \u00e7evre, mekan d\u00fczenlemesi)<\/p>\n<p style=\"font-weight: 300;\">-Kar\u015f\u0131lama<\/p>\n<p style=\"font-weight: 300;\">-Hizmet De\u011ferlendirmesi<\/p>\n<p style=\"font-weight: 300;\">-\u00dcr\u00fcn Kalitesi<\/p>\n<p style=\"font-weight: 300;\">-\u00dcr\u00fcn Bilgisi<\/p>\n<p style=\"font-weight: 300;\">-Sat\u0131\u015f performans\u0131<\/p>\n<p style=\"font-weight: 300;\">\n<p style=\"font-weight: 300;\">Faydas\u0131 Nedir<\/p>\n<p style=\"font-weight: 300;\">-\u0130yi hizmetin s\u00fcreklili\u011fi m\u00fc\u015fteri memnuniyetini art\u0131r\u0131r. S\u00fcreklilik ise denetimlerle sa\u011flan\u0131r<\/p>\n<p style=\"font-weight: 300;\">-Verilen Hizmetin zay\u0131f ve g\u00fc\u00e7l\u00fc y\u00f6nleri saptan\u0131r<\/p>\n<p style=\"font-weight: 300;\">-K\u0131sa s\u00fcre i\u00e7erisinde ger\u00e7ekle\u015ftirilmesi m\u00fcmk\u00fcn olan iyile\u015ftirmeler te\u015fvik edilir ve h\u0131zland\u0131r\u0131l\u0131r<\/p>\n<p style=\"font-weight: 300;\">-\u00d6d\u00fcllendirme ve te\u015fvik mekanizmalar\u0131 kurularak elemanlar\u0131n motivasyonu art\u0131r\u0131l\u0131r<\/p>\n<p style=\"font-weight: 300;\">-\u00c7al\u0131\u015fanlar d\u00fcr\u00fcst davranmaya zorlan\u0131r<\/p>\n<p style=\"font-weight: 300;\">-Personelde hizmet bilinci artar<\/p>\n<p style=\"font-weight: 300;\">-E\u011fitim ihtiyac\u0131 duyulan konular net olarak saptan\u0131r.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u015eirket politika ve kalite hedefleri konusunda bilgi sahibi olmayan veya bilgilendirilmi\u015f ger\u00e7ek ya da potansiyel m\u00fc\u015fterilerin herhangi bir hizmet s\u00fcrecini ya\u015fay\u0131p \u00f6l\u00e7\u00fcmlemeleri ve deneyimlerini ayr\u0131nt\u0131l\u0131 ve tarafs\u0131z bir bi\u00e7imde rapor\u2026 <a href=\"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/?page_id=2393\" class=\"read-more-link\">read more &rarr;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2393","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/index.php?rest_route=\/wp\/v2\/pages\/2393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2393"}],"version-history":[{"count":1,"href":"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/index.php?rest_route=\/wp\/v2\/pages\/2393\/revisions"}],"predecessor-version":[{"id":2394,"href":"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/index.php?rest_route=\/wp\/v2\/pages\/2393\/revisions\/2394"}],"wp:attachment":[{"href":"https:\/\/www.erdemyesiloglu.\u200bcom.tr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}